What is the appropriate action if a client has a skin reaction during a service?

When a client experiences a skin reaction during a service, the immediate priority is to ensure their safety and comfort. Rinsing the affected area and applying a soothing cream is the most appropriate action because it helps alleviate discomfort and minimizes the potential for further irritation or harm. This proactive approach demonstrates care for the client’s well-being and helps mitigate any adverse effects from the products or techniques used during the service.

Taking steps to address the skin reaction is particularly crucial as it can prevent complications and shows a professional level of concern for the client's health. Following this action, it is also essential to document the incident and inform the next staff member to ensure continuity of care and proper follow-up.

In contrast, ignoring the reaction could lead to a worsening of the condition and undermine the trust between the client and the barber. Continuing the service without addressing the reaction disregards the client's immediate health needs, and simply documenting it without providing care does not address the critical situation at hand.